Legal Terms for Venture Client Handbook

Hereinafter Legal Terms apply to the Venture Client Handbook at, a content and service provided by 27pilots GmbH.


27pilots GmbH
Niemöllerplatz 2, 82031 Grünwald

Main office:
Kapuzinerstr. 9, 80337 Munich

Managing directors
Gregor Gimmy, Ana Carolina Alex, Matthias Meyer, Maximilian Marquart

Local court: Munich
Registration number: 230701

© 27pilots GmbH



Copyright by 27pilots GmbH. All information contained herein is the sole property of 27pilots GmbH (27pilots). 27pilots reserves all rights and privileges regarding the use of this information. Any unauthorized use, such as distributing, copying, modifying, or reprinting, is not permitted. This document is not intended for reproduction or distribution. To obtain permission to reproduce or distribute this document contact 27pilots. The content and works published on this website are governed by the copyright laws of Germany.

Terms of Use Conditions


The Venture Client Handbook website is owned and operated by 27pilots GmbH (“27pilots”, “Us”, “We” “our”). By using or accessing this site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use Conditions (“Terms”, “Terms”). If you do not agree to these Terms, do not use this site.

Governing Law and Jurisdiction

27pilots controls and operates this site from Munich in Germany. These Terms are governed by the laws of Germany. You agree to submit to the non-exclusive jurisdiction of the courts of Germany for all disputes arising out of or related to the content of this site or your use of this site. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

Revisions to Terms

27pilots may revise or amend these Terms at any time at our absolute discretion by posting revised terms. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms. You agree that, in the event that any portion of these Terms is found to be unenforceable, the remainder of these Terms remain in full force and effect.

Site Content, Ownership, and Use Restrictions

This site is the copyrighted property of 27pilots. This site, and the material on the site, is protected by copyright under the laws of Germany and other countries through international treaties. Unless otherwise indicated, and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to, create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by 27pilots and Our related companies, affiliates, licensors and licensees.
Any company logo that is owned by a 27pilots client (“client”), and displayed on this site for personalization purposes, remains the property of the client.

Links to Third Party Websites

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of 27pilots and We are not responsible for the contents of any such information or website or for any goods or services that you may acquire from those websites. 27pilots provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Us. You rely on such information or websites entirely at your own risk. You are referred to the relevant third party websites for all information regarding the third parties products and/or services and for Terms of Use Conditions under which you may use those websites. The responsibility for all issues relating to third party websites, including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website, lies with the third party, subject to their Terms of Use Conditions.


No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Us may be used without our prior, specific, written permission or that of the trademark owner.

User Conduct

You must not (and agree that you will not) upload, post, transmit or otherwise make available through this site any material which:
violates or infringes the rights of others (including their privacy, publicity, or intellectual property rights);
is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibits 27pilots or any other user from using the site;
affects the functionality or operation of the site or Our servers or the functionality or operation of any user’s computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require 27pilots to take remedial action under any applicable industry code.


You agree to indemnify and will keep 27pilots indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect), including reasonable legal fees, made against, incurred, or suffered by Us in connection with your use of this site, your breach of these Terms or your breach of any rights of third parties.


To the extent permitted by law, 27pilots will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with: (1) the use, copying, or display of the contents of this site; (2) goods or services supplied by 27pilots under these Terms; or (3) a failure or omission on the part of 27pilots to comply with Our obligations under these Terms.
27pilots provides this site and its contents on an ‘as is’ basis and use of this site is at your own risk. 27pilots and Our related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, 27pilots expressly disclaims all warranties of any kind, whether express or implied.

Limitation of liability

Our total liability to you (if any) in connection with this site, or with these Terms or any goods or services supplied under them, will be limited at our election to, in the case of information or services supplied or offered by us, the re-supply of the information or services.


This website is not guaranteed to be free from viruses or anything else that may interfere with or damage the operations of your computer systems. Your use of this website is at your own risk.

Privacy Policy

27pilots complies with EU General Data Protection Regulation (“GDPR”).
You may provide your personal information to us if you choose to access this website and subscribe to our mailing list. Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to by law to do so.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to receive the service. You may unsubscribe to our mailing list at any time by clicking the ‘unsubscribe’ option at the base of our newsletters.
In accordance with the data protection principles, we will store any information you provide to us securely and only use it for the purposes for which it has been provided. We will never sell your personal information.
If you have any queries about privacy matters, please contact 27pilots.

Cookie Policy

This website uses cookies, which are stored by the browser on your device and which contain certain settings for the use of the website (e.g. for the current session). Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called session cookies, which are automatically deleted after closing the browser. Other cookies remain stored on your end device until you delete them, or the storage period expires. These cookies enable us to recognize your browser the next time you visit our website.
In some cases, cookies are used to simplify website processes by saving settings (e.g. the provision of already selected options). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
You can configure your browser in such a way that you are informed about the settings of cookies and only allow cookies in individual cases, excluding the acceptance of cookies for certain cases or in general deactivating cookies and activating the automatic deletion of cookies when closing the browser. The cookie settings can be managed using the following links for the respective browser.

You can also individually manage the cookies of many companies and features used for advertising. Use the corresponding user tools, available at
Most browsers also offer a so-called “Do-Not-Track function” with which you can specify that you do not want to be “tracked” by websites. When this feature is enabled, your browser tells advertising networks, websites and applications that you do not want to be tracked for behavior-based advertising. Information and instructions on how to edit this function are available from the links below, depending on the provider of your browser:

  • Google Chrome:
  • Mozilla Firefox:
  • Internet Explorer:
  • Opera:
  • Safari:

You can also prevent scripts from being loaded by default. NoScript allows you to run JavaScripts, Java and other plug-ins only on trusted domains of your choice. For information and instructions on how to edit this feature, contact your browser vendor (e.g. for Mozilla Firefox at:
Please note that when cookies are deactivated, the functionality of this website may be limited.

Data transfer and recipient

We do not sell your personal data to third parties. Your personal data will not be passed on to third parties unless

  • we have explicitly indicated this in the description of the respective data processing,
  • you have given your explicit consent in accordance to Art. 6 para. 1 sentence 1 lit. a GDPR,
  • the disclosure pursuant to Art. 6 para. 1 sentence 1 f GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an outright interest worthy of protection in not disclosing your data,
  • that a legal obligation exists for the transfer pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR and
  • this is required under Art. 6 para. 1 sentence 1 lit. b GDPR for the processing of contractual relationships with you.

We also use external service providers, which we have carefully selected and commissioned in writing, to carry out our services. They are bound by our instructions and are regularly checked by us. With which we have concluded order processing contracts in accordance with Art. 28 GDPR, if necessary. These are service providers for web hosting, sending e-mails and maintaining our IT systems, etc. The service providers will not pass this data on to third parties.

Duration of data storage

The duration of the storage of personal data is determined by the relevant legal retention periods (e.g. from commercial law and tax law). After expiry of the respective period, the corresponding data is routinely deleted. If data is necessary for contract fulfilment or contract initiation, or if we have a legitimate interest in further storage, the data will be deleted if it is no longer necessary for these purposes or if you make use of your right of revocation or objection.

Rights of the persons concerned

In the following section you will find information on the rights of data subjects which are granted to you by the current data protection laws with regard to the entity responsible of the processing of your personal data:
The right to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you may request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of complaint, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information regarding their details.
The right to obtain without undue delay the rectification of inaccurate personal data from him or her in accordance with Art. 16 GDPR.
The right to obtain the erasure of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
The right, pursuant to Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to have it deleted and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have filed an objection against the processing pursuant to Art. 21 GDPR.
The right, in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible.
The right to complain to a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of the federal state in which we have our registered office or, if applicable, that of your usual place of residence or work.
The right to revoke consent granted pursuant to Art. 7 para. 3 GDPR: You have the right to revoke consent to the processing of data once granted at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation;

Right of objection:

If your personal data is processed by us on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, insofar as this is for reasons arising from your particular situation. If the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement to indicate a special situation.
If you would like to make use of your right of withdrawal or objection, simply contact us via the contact form.

Adjustments and status of the data protection declaration

Subject to alterations

We reserve the right to change this Privacy Policy at any time in accordance with the law. In this way, we can adapt them to current legal requirements and take account of changes in our services, e.g. when introducing new services. The most current version applies to your visit.

Google Analytics

We use Google Analytics to better understand how the users of this website navigate this website, how long customers spend visiting our content items and how often they return to visit our website. Google’s GDPR compliant Privacy Policy, which contains information on cookies, can be found here.

Status of this legal content is June 1, 2020